jeata7 Privacy Policy

1. Information We Collect

jeata7 collects personal data from players in Bangladesh through several channels: directly when you register an account or contact support, automatically when you use the platform, and from third-party service providers involved in payment processing and identity verification. The categories of data we collect are described below.

1.1 Registration Data

When you create a jeata7 account, we collect the following personal information:

• Full legal name
• Date of birth (used to verify you are aged 18 or above)
• Email address
• Mobile number (used for SMS OTP verification and linking to bKash, Nagad, or Rocket accounts)
• Preferred username and encrypted password
• Residential district (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi)

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process — required before processing withdrawals above set thresholds — we may collect:

• National Identity Card (NID) number and a copy of the NID document
• Passport or driver's licence (where NID is not available)
• A selfie or live photograph for facial verification purposes
• Proof of ownership of your payment method (e.g., a screenshot of your bKash or Nagad account details)

KYC documents are handled with the highest level of care and are stored in an encrypted vault accessible only to authorised compliance personnel. They are never used for purposes beyond identity verification and anti-fraud obligations.

1.3 Financial Transaction Data

Every deposit and withdrawal made through jeata7 generates a transaction record. We retain the following financial data:

1.4 Gameplay & Behavioural Data

jeata7 automatically records gameplay activity for the purposes of game integrity, responsible gaming monitoring, and personalised account management. This includes:

• Game sessions, bet sizes, win/loss history, and active game time
• Sports betting selections, stakes, and settlement outcomes
• Bonus claims, wagering progress, and promotional participation
• Login timestamps, session durations, and device type (desktop or mobile)

1.5 Technical & Device Data

When you access jeata7 via any device, our servers automatically collect standard technical data including your IP address, browser type and version, operating system, referring URL, and general geographic location (country and city level). This data is used for security monitoring, fraud prevention, and platform performance optimisation.

1.6 Support Communications

When you contact the jeata7 support team via live chat, WhatsApp, or email, we record and retain the content of those communications along with the date, time, and channel used. This data is used to resolve your query, improve support quality, and maintain a history of account-related interactions.

2. How We Use Your Data

jeata7 processes your personal data only for legitimate, clearly defined purposes. We do not use your data for purposes that are incompatible with those stated at the time of collection. The primary purposes for which jeata7 uses your personal data are as follows:

2.1 Account Management & Service Delivery

Your registration data is used to create and maintain your jeata7 account, authenticate your identity on each login, process deposits and withdrawals in BDT via your chosen payment method, and provide you with access to our full suite of casino games, sports betting markets, fishing games, and promotional offers.

2.2 Legal Compliance & Anti-Fraud

jeata7 is required to collect and process certain personal data to fulfil obligations under applicable anti-money laundering (AML) standards, fraud prevention frameworks, and responsible gaming requirements. This includes verifying your identity before processing significant withdrawals, monitoring transaction patterns for signs of suspicious activity, enforcing the 18+ age restriction, and maintaining records required for audit and compliance purposes.

2.3 Responsible Gaming Monitoring

jeata7 uses gameplay and financial data to monitor for indicators of problem gambling behaviour, such as rapidly escalating bet sizes, extended unbroken sessions, or frequent large deposits followed by withdrawal requests. Where our systems or support staff identify a potential concern, we may reach out to the player directly, apply protective measures to the account, or escalate to our responsible gaming team. This processing is carried out in the legitimate interest of player welfare and platform integrity.

2.4 Communications & Promotions

With your consent, jeata7 may use your email address or mobile number to send you promotional communications about new games, seasonal offers (such as BPL or Eid promotions), deposit bonuses, and platform updates. You may withdraw consent for marketing communications at any time by contacting [email protected] or adjusting your notification preferences in Account Settings. Withdrawal of marketing consent does not affect the lawfulness of processing carried out before withdrawal.

2.5 Platform Improvement

Aggregated, anonymised behavioural and technical data is used to analyse platform performance, identify popular games and features, improve user experience, and prioritise development of new products suited to Bangladeshi players. No individually identifiable data is used for these analytical purposes — data is always aggregated before analysis.

3. Cookies & Tracking Technologies

jeata7 uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your session and preferences, and to analyse how players interact with our services. A cookie is a small text file stored on your device by your browser when you visit a website.

3.1 Types of Cookies We Use

3.2 Managing Cookies

You can control or delete cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will prevent the jeata7 platform from functioning correctly — you will not be able to log in or access your account without these cookies active. Disabling functional or analytical cookies will not prevent platform access but may reduce the quality of your experience.

jeata7 does not use third-party advertising cookies or sell cookie data to external advertisers. All cookies set by jeata7 serve operational, security, or responsible gaming purposes only.

4. Data Sharing & Third Parties

jeata7 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We share your data only in the specific, limited circumstances described below, and only to the minimum extent necessary to fulfil the stated purpose.

4.1 Payment Processors

To process deposits and withdrawals in BDT, jeata7 shares the minimum necessary financial data with our integrated payment partners: bKash, Nagad, Rocket (Dutch-Bangla Bank), Upay, and supported bank partners including City Bank, BRAC Bank, Islami Bank, and Sonali Bank. Data shared with payment processors is limited to transaction amount, your mobile wallet or bank account identifier, and a transaction reference. Payment partners process this data under their own privacy policies and in accordance with applicable financial regulations.

4.2 Game Studio Providers

jeata7 integrates games from certified international game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you launch a game from one of these providers, a session token and anonymised player identifier are passed to the relevant studio's game server to load the game and record the outcome. No personally identifiable data beyond a session token is shared with game studios.

4.3 Identity Verification Partners

For KYC verification, jeata7 may use the services of a third-party identity verification provider. Your NID details and verification selfie may be transmitted to this provider's secure system for automated or manual verification. These providers are contractually bound to process your data solely for identity verification purposes and to maintain security standards equivalent to jeata7's own.

4.4 Legal & Regulatory Disclosure

jeata7 will disclose personal data to law enforcement agencies, financial intelligence units, or other regulatory authorities where required to do so by applicable law, court order, or in response to a lawful request. In such cases, jeata7 will disclose only the data specifically required and will notify the affected player to the extent permitted by law.

5. Data Retention & Storage

jeata7 retains your personal data for as long as your account remains open and for a defined period after account closure, in order to meet legal, audit, and dispute resolution obligations. The specific retention periods for each data category are as follows:

• Account registration data: retained for the lifetime of your account plus 5 years after closure.
• KYC identity documents: retained for 7 years from the date of verification, in line with standard financial record-keeping requirements.
• Financial transaction records: retained for 7 years from the date of each transaction.
• Gameplay and betting history: retained for 5 years from the date of each session.
• Support communications: retained for 3 years from the date of each interaction.
• Marketing consent records: retained for the duration of consent plus 2 years after withdrawal of consent.

5.1 Data Storage Location

jeata7 stores player data on secure servers. All data at rest is encrypted using AES-256 encryption. All data in transit between your device and jeata7 servers is protected by TLS 1.3 (256-bit SSL). Server infrastructure is maintained with access controls, regular security audits, and intrusion detection systems.

5.2 Data Deletion

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to any individual player. Where data is anonymised rather than deleted, the anonymised dataset may be retained indefinitely for aggregate statistical purposes.

If you request deletion of your account and personal data (see Your Privacy Rights below), jeata7 will delete or anonymise your data to the maximum extent possible while retaining only the records required by law or legitimate business necessity, such as financial transaction records and KYC documentation within their mandatory retention windows.

6. Your Privacy Rights

As a jeata7 player, you hold meaningful rights over your personal data. jeata7 is committed to honouring these rights in a timely and transparent manner. You may exercise any of the following rights by contacting [email protected] with the subject line "Privacy Rights Request":

6.1 Right of Access

You have the right to request a copy of all personal data jeata7 holds about you. jeata7 will provide a structured summary of your data in a readable format within 30 days of receiving your verified request.

6.2 Right to Rectification

If any personal data jeata7 holds about you is inaccurate or incomplete, you have the right to request its correction. For most account details, you can update information directly through Account Settings. For KYC documents or name corrections, contact [email protected] directly.

6.3 Right to Erasure

You may request that jeata7 delete your personal data. jeata7 will honour this request where data is no longer necessary for the purpose it was collected, where you withdraw consent and no other legal basis applies, or where data has been processed unlawfully. Erasure requests cannot be fulfilled for data jeata7 is legally required to retain — such as financial transaction records within their mandatory retention period.

6.4 Right to Restriction of Processing

You have the right to request that jeata7 restrict the processing of your personal data in certain circumstances — for example, while a rectification request is being investigated, or where you contest the lawfulness of processing. During a restriction period, jeata7 will store your data but not actively process it beyond what is required by law.

6.5 Right to Data Portability

Where processing is based on your consent or on the performance of a contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format (such as JSON or CSV) so that it may be transferred to another service if you wish.

6.6 Right to Withdraw Marketing Consent

If you have previously consented to receive marketing communications from jeata7, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To unsubscribe, contact [email protected] or use the unsubscribe link in any jeata7 marketing email.

7. Data Security Measures

jeata7 implements a layered security architecture to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security programme includes the following measures:

• Transport encryption: All communications between your browser or app and jeata7 servers use TLS 1.3, rendering data unreadable to any third party intercepting the connection.
• Storage encryption: All personally identifiable data and KYC documents stored on jeata7 servers are encrypted at rest using AES-256 encryption.
• Access controls: Access to personal data is restricted to authorised jeata7 personnel on a strict need-to-know basis. All internal access is logged and audited regularly.
• Two-factor authentication (2FA): Players are encouraged to enable SMS OTP-based 2FA on their accounts. Internal staff accounts require mandatory multi-factor authentication.
• Intrusion detection: jeata7's infrastructure is monitored continuously for unusual access patterns, with automated alerts and incident response procedures in place.
• Regular security audits: jeata7 conducts periodic security reviews and vulnerability assessments of its platform and data handling processes.
• Data minimisation: jeata7 collects and retains only the minimum data necessary for each stated purpose, reducing the overall risk profile of our data holdings.

7.1 Data Breach Response

In the event of a confirmed data breach that poses a risk to the rights and freedoms of players, jeata7 will take immediate containment action, conduct a thorough investigation, and notify affected players as soon as practicably possible. Players will be informed of the nature of the breach, the data affected, the likely consequences, and the steps jeata7 is taking to address it.

If you suspect that your jeata7 account has been accessed without your authorisation, or that your personal data may have been compromised, contact [email protected] immediately so that our security team can investigate and take appropriate protective action.

8. Policy Updates & Contact

jeata7 reviews this Privacy Policy periodically to ensure it accurately reflects our data practices and any changes in applicable privacy standards. When material changes are made, we will update the effective date displayed at the top of this document and, where appropriate, notify registered players via email or in-platform notice.

We encourage all jeata7 players to review this Privacy Policy from time to time to stay informed about how we protect their personal data. Your continued use of the jeata7 platform after a revised Privacy Policy has been published constitutes acceptance of the updated terms.

8.1 How to Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jeata7 handles your personal data, please contact our support team using the details below. All privacy-related enquiries are handled by our dedicated data protection function and will receive a response in English within one business day.

• Email: [email protected] (subject line: "Privacy Enquiry")
• Live Chat: Available 24/7 directly on the jeata7 platform
• WhatsApp: +880 1700-000000 (Monday–Saturday, 08:00–24:00 BST)